RETURNS
& REFUNDS
Every Foundation piece is produced specifically for your order. Because we don't hold traditional inventory, our return process is different from a standard retail store.
IF WE GOT IT WRONG,
WE'LL MAKE IT RIGHT.
If your order arrives damaged, defective, misprinted, or you receive an incorrect item due to a production or fulfillment error, contact us as soon as possible so we can review the issue.
WHEN TO CONTACT US.
DAMAGED OR DEFECTIVE
Contact us if your garment arrives damaged or has a manufacturing defect.
MISPRINTED
If the print is materially incorrect due to a production error, send us photos so we can review it.
WRONG ITEM
If you receive a different product, size, or color than what your confirmed order shows, let us know.
PACKAGE ISSUE
If tracking indicates a shipping problem or your package is confirmed lost in transit, contact us so we can investigate.
CONTACT US
WITHIN 7 DAYS.
For damaged, defective, misprinted, incorrect, or missing orders, please contact Foundation within 7 days of delivery or the expected delivery date whenever possible.
The sooner we receive the details, the easier it is for us to document the issue with our fulfillment partner and work toward a resolution.
HELP US SEE
WHAT HAPPENED.
Your Foundation order number
A short description of the problem
Clear photos or video showing the issue
Photos of the packaging when relevant
SOME ORDERS CAN'T
BE RETURNED.
Because Foundation pieces are made specifically for each order, we generally can't accept returns or exchanges for:
Ordering the wrong size
Ordering the wrong color or product
Changing your mind after production begins
Items that have been worn, washed, altered, or damaged after delivery
Minor color or print variations that are normal to garment production
ORDERED
THE WRONG THING?
Contact us immediately.
Orders can only be canceled before production begins. Once your order has entered production, we can't guarantee cancellation or changes to the product, color, size, or quantity.
If you notice an error after ordering, the sooner you contact us, the better chance we have of stopping the order before production starts.
WAIT FOR
INSTRUCTIONS.
Do not mail an item back without contacting Foundation first. If a physical return is required, we'll provide instructions after reviewing your request.
Unless the item is defective or incorrectly produced, any approved returned garment must be unused, unworn, unwashed, unaltered, and in its original condition.
Unauthorized returns may not be accepted.
SHIPPING COSTS
MAY APPLY.
When a return is approved for a reason that is not a production or fulfillment error, the customer may be responsible for return shipping costs.
We'll tell you what applies to your specific case before asking you to return anything.
BACK TO THE WAY
YOU PAID.
If a refund is approved, it will be issued to the original payment method used for the order. After Foundation processes the refund, additional processing time may be required by your bank, card issuer, or payment provider.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
TALK TO FOUNDATION.
Include your order number and a short description of the issue.
START A RETURN REQUEST →