TRACK
YOUR ORDER.
Your Foundation piece is made to order, then shipped directly to you. Use your Foundation account to view your orders, fulfillment status, and available tracking information.
SEE WHERE
YOUR ORDER IS.
Use the same email address you entered when placing your Foundation order. Shopify will securely verify your identity before showing your order details.
TRACK MY ORDER →THREE SIMPLE STEPS.
SIGN IN
Enter the email address you used when placing your Foundation order. Shopify will securely verify your identity.
SELECT YOUR ORDER
Once signed in, view your Foundation order history and select the order you want to check.
VIEW TRACKING
Once your order has shipped and tracking is available, open the order to view its shipment information.
MADE FIRST.
TRACKED SECOND.
Foundation pieces are made to order. Your order can remain in production for several business days before a tracking number becomes available.
Most Foundation orders require approximately 3–7 business days for production before shipment.
Once production is complete and the carrier receives your package, tracking updates can begin.
YOUR TRACKING LINK
COMES TO YOU.
Once your order ships, tracking information is sent to the email address used during checkout. Keep an eye on your inbox and spam folder for shipping updates.
ORDER CONFIRMED
We've received your order and it is being prepared for fulfillment.
IN PRODUCTION
Your made-to-order Foundation piece is being produced. Tracking may not be available yet.
ON ITS WAY
Production is complete and your shipment has entered the carrier network.
DELIVERED
The carrier has marked your shipment as delivered to the destination provided at checkout.
TRACKING MAY TAKE
TIME TO UPDATE.
It can take some time after shipment for a carrier to scan your package and begin displaying movement.
If you recently received your tracking number and don't see an update yet, check again later before contacting support.
WE'LL HELP YOU FIND IT.
Contact Foundation using the email address associated with your order. Include your order number if you have it so we can help you faster.
CONTACT FOUNDATION →